Pinnacle Privacy Policy — How safe is your data with us?
Pinnacle is committed to protecting your personal data. Find out what information we collect, how it's used, and what rights you have on this page.
Last updated: 2026
What Exactly Do We Collect?
Account Information
During registration, we collect your name, email address, phone number, date of birth, and password. You may also be asked to provide national ID or passport details for identity verification.
Device & Browser Data
Your device type, operating system, browser version, IP address, and screen resolution are collected automatically. This information is used to improve platform performance.
Payment & Transaction Data
Transaction details for BDT payments made via bKash, Nagad, or Rocket — including amount, date, method, and reference number — are stored. Full card or wallet numbers are never collected.
Usage Behaviour Data
We analyse behavioural data — such as which games you play, how long your sessions last, and which pages you visit most — to make your experience more relevant and personalised.
What Is Your Data Used For?
Pinnacle uses the information it collects solely for the specific purposes outlined below — never for any undisclosed or unrelated purpose. Our goal is to deliver the best possible service while keeping your privacy fully intact.
- To create your account, complete verification, and ensure account security.
- To process deposits, withdrawals, and transactions.
- To identify and resolve technical issues on the platform.
- To personalise content and offers based on your preferences.
- To meet legal obligations related to fraud prevention and anti-money laundering.
- To improve customer service and provide support.
- To monitor usage patterns and promote responsible gaming.
We never sell your personal data to advertisers or any third party.
Cookies & Tracking — How Does It Work?
Pinnacle uses cookies on its website to keep your session active, remember your login state, and analyse platform performance. Cookies are small data files stored in your browser that help the website recognise you.
Essential Cookies
These cookies are essential for maintaining your login session and ensuring platform security. They cannot be disabled.
Analytics Cookies
This helps us understand which pages are used most and where issues arise, so we can continuously improve the platform.
Preference Cookies
Used to remember your language, theme, and other preferences. These can be managed through your browser settings.
You have the right to delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working correctly.
Our Commitment to Data Storage & Security
Pinnacle follows industry-standard security practices to protect your personal data. All data is stored on encrypted servers and can only be accessed by authorised personnel for specified purposes. Security audits are conducted on a regular basis.
Your payment details — including BDT transaction records via bKash, Nagad, and Rocket — are protected with the highest level of encryption. We never store your full payment account number or PIN. If any suspicious activity is detected, you will be automatically alerted.
Your data is retained for as long as your account remains active. Following account closure, certain information may be kept for a defined period to meet legal obligations, after which it is securely deleted.
Sharing Data with Third Parties — When & How Much?
Pinnacle never sells or rents your personal data. However, specific information may be shared with third parties in the limited circumstances outlined below:
Payment Processors
Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process your transactions. Each of these partners maintains their own strict privacy policy.
Legal Authorities
We are legally required to provide information to investigative authorities when mandated by Bangladeshi law or a court order.
Technology Service Providers
Cloud hosting and security monitoring providers may access limited data under contractually binding confidentiality terms.
Fraud Prevention
To comply with international anti-money laundering and fraud prevention standards, relevant data may be shared with designated authorities.
Know Your Rights
Pinnacle believes you should have full control over your own data. Your key rights are outlined in detail below:
Right to Access Your Data
You can contact our support team to request a full overview of the data we hold about you. All information will be provided within the designated timeframe.
Right to Correction
If your profile contains incorrect or outdated information, you can request a correction. We will update it promptly upon receiving the relevant documentation.
Right to Deletion
After closing your account, you may request that your data be deleted. Any information not subject to legal retention requirements will be erased within the designated timeframe.
Policy Updates & Contact
Pinnacle reserves the right to update this Privacy Policy at any time. For significant changes, a notice will be posted on the platform or sent to your registered email. The latest version of the policy will always be available on this page. For any privacy-related queries, please reach out to our support team: support@pinnacle-baji.com